Any insurance claim must be submitted in writing or by email to claims@directcouriersolutions.co.uk, within 72 hours of receiving the parcel, or in the case of a lost parcel, within 72 hours of the due delivery date. Outside of this time the claim will be null and void.

It is of paramount importance items are inspected on delivery and any signs of damaged are reported on signature of acceptance. Please be advised once you have signed for a consignment, the liability passes from the carrier to consignee and any damage reported after this time will not be applicable. It is the customers responsibility to advise the consignee or any representative of these terms.

We will require a cost price invoice and a full description of the goods to initiate the claiming procedure. It is vital that in the event of any claim for damage in transit, the goods are signed for as DAMAGED. Also images of the packaging and damage must be forwarded to support the claim.